From the moment I walked into the dealership I was greeted by Allan at the front desk. I was taken care of quickly and given the quote for my work that was needed to be done on my Volkswagen. They completed the work in a day ahead of schedule. I will go nowhere else except Volkswagen of Palm Springs.
They were prompt and courteous and explained everything to me. Car was ready on time. They were very easy to work with and resolved my car problems
Team was very helpful (Jorge specifically) when my car had some alerts go off during vacation to PS. What could have been a vacay nightmare was turned around super smoothly and quickly. Thanks guys!!
VW of Palm Springs is the only place I want my Passat to be serviced.
Noah and Brian did an amazing job, in keeping the experience in purchasing a new car exceptional. There was no pressure and when I started to feel anxious, both guys slowed down to make sure I understand everything that was done to complete the sale. Everyone at this location kept themselves professional and made sure I received the best costumer service they could offer. Noah helped find the car that I was looking for, instead of pushing me into a vehicle that I would never have been happy with. A+ and will be returning when I purchase my next car. ...
I just want to personally thank Cesar, the service manager, as well as Allen, for taking care of us yesterday. There is nothing more frustrating in our desert heat than being without air conditioning. After numerous trips to local mechanics that did not finish the job correctly the first time, $1000’s of dollars paid in the last year, a BAR investigation, and still no AC after over a year, VW of Palm Springs has finally fixed it! Thank you so much. I literally cried the whole way home.
Allen, the gentleman behind your counter in your Palm Springs location, is exceptional. Every time I’ve had a visit there, his professional, friendly demeanor ,and the cheerful way he goes about determining your needs puts one at ease right away. I’ve spent a good portion of my career in dealing with the general public, and this guy has what it takes. Professional all the way.
What a refreshing experience! I live in Vero and have to travel to Viera to get my car serviced. However, they made it an excellent experience. They had a loaner ready for me and fixed everything several hours ahead of my expectations!!! Steve was very professional and courteous. My experience in Raleigh, NC was always good; until I spent a year in Naples, Fla and dealt with the Naples Lexus dealership! Horrible experience. Rude, very unorganized and they didn't even check to see I brought in a certified Lexus and tried to charge me for coveted services! Even after ...
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