After feeling jaded at another local dealership we called and wanted to look at a new Beetle. The sales lady was very accommodating and customer service was good. Finance worked with us and we walked out with a new vehicle the same day. Follow up has been good and we feel happy with our purchase. The parts department has also been good so far with the one time I have dealt with them. I like the chill no pressure vibe here and they seem willing to work with you.
We pulled up to the parking lot at VW of Palm Springs and we were instantly greeted by Carlos. Carlos and the GM, Robert, made us feel so welcome and they hooked us up with a great deal so my little sister could go home with a 2017 beetle convertible. I would definitely recommend this location if you want excellent customer service from awesome people.
Third time I've been into the service department and first time I've felt welcomed and respected. Jorge was attentive and helpful. Needed one tire replaced and the price was reasonable. Overall service was very prompt, the place is always clean, and the waiting area is comfortable.
I Came to buy parts for my car and i was help very professionally.
I want to Send out a big Thanks to Allen Elsken and his CrewIn service. He put a new battery worked with the VW dealership down and Rancho Palos Vertdes got it all handled the transaction On the guarantee for the batterie warranty . He put the car back together and saw it was dirty and he cleaned it up for me. Because of that when I brought my car back to where I was at the buyer paid full priced for the SUV. Thank Allen and Crew and also for not judging or try to talk me out of what I was trying to do with the car service. you made suggestions instead of demands. Thats Top Service.
I can't say enough good things about this dealership. They went above and beyond fixing my VW 2016 Passat. Alan in the service department also called me frequently to give me updates and keep me in the loop. They even repainted a big scratch I had. I am so impressed with their generosity and customer service. I will definitely be re-leasing and from this location. Alan deserves a raise.
Great dealership, Keith Stegal was very helpful.
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