Customer Testimonials
Purchased my car off its lease yesterday and the process went as smooth as possible. Special thanks to Javier, Pablo and Kristine for their professional and friendly support during the purchase process.
Excellent customer service throughout the dealership. Service department especially goes above and beyond the call of duty.
This has been my dealership for almost 8 years and they are always professional and explain any work that needs to be done. I highly recommend them!
They are on top of everything and everyone who enters their door. Very professional and customer friendly. Work is scheduled and always on time. They also communicate directly with their customers keeping them up to date on the progress of their service. Never misleading and accurate and fair on pricing. Working with Allen and his crew always winds up being a thumbs up experience!
Manny my service rep is knowledgable and compassionate to all my service needs. This guy is a winner. We need more service reps like Manny. Volkswagen service in Palm Springs. 5 STARS for Manny. Frankie
Great customer service good sales mens worked the deal with me great what I asked for thanks Mike C and the crew thank a lot happy customer
I have bought numerous cars, both domestic and foreign, over the past fifty plus years. Not once have I had a pleasant experience with buying or servicing a car, until I went to Volkswagen of Palm Springs! Both their Sales and Service Department are excellent. I was at work one night and was unable to shut my car off, the key would not turn. Several men from work tried to help but were unsuccessful. Auto Club could not help either. Then I called Volkswagen of Palm Springs, Service was closed, but Sales was open. I was very fortunate that Pablo ...
Service here is terrific - Allen and his colleagues are always there for you / helping out if someone is off or just away from the desk. Truly service with a smile!
Always great service department. Friendly staff and nice sitting area if you need to wait. I have brought my car here and will continue to do so.
This is my fourth purchase and they taking care of me each time very well. I would recommend them to all my friends
They have been there for me whenever I needed help. Love their concerige service. Thanks...HM
Very helpful and fun to work with! I needed help with a service item and they got me in, and taken care of right away! Thanks Guys!
Mike and Ron were awesome. They were able to get us out of there with our new car in under 3 hours. We appreciate their efficiency.
After having some less than favorable experiences in the past at other dealerships I was not looking forward to finding another vehicle. Salvador was so helpful helping me find my car and explaining all of the paperwork involved, and Pedro made the financing process easier than expected. My car was ready the next the next morning as I requested, washed, full of fuel and I got a tutorial on the features of the car. David, you have a great team and I will happily refer anyone to your dealership!
Great Dealer Service department makes things right.sales department goes out of their way to make you feel important.
I communicated with Steve Montoya for about a day or so before going Into Volkswagen. I wanted to look at Jettas. Steve is extremely professional, friendly and has a great personality. Other dealerships have that Salesy feel, not this one. Steve didn't pressure me to buy anything I wasn't I retested in. He answered all of my questions. I would recommend Steve and Volkswagen of PS to everyone. I will be back, absolutely. Thank you Steve!!!!
This weeks experience with service has improved greatly since coming here the past two years
I had a problem with the GPS, radio, Apple car Play and all the electronics. I was prepared fr a really big bill as my Golf was a 2017 model, I was thrilled when I picked it up to learn the repair was covered by a warranty. I have always found the people here curteous and caring.
They are always very courteous. They answer your question and keeps you updated on the progress of your car.
Excellent service, I had no appointment and they serviced my vehicle with no delay . Service writer was very helpful.
The service is prompt they gave me the options that I had they kept me informed of their progress and called me promptly when they found other problems
My vehicle had a check engine light on. Brought it in for diagnosis and repair. Service advisor Manny was professional and courteous throughout. Dealership is clean and staff care about the customer.
Great service, faster than expected return and reasonable pricing. Customer service was on their game.
Alan in Service has always been accommodating. Prompt and reliable service. Mike Cota is exceptional
They are always so courteous. I can’t count how many times the service desk person just went out and diagnosed the issue without a cumbersome process.
Requesting the appointment online was easy, Allen, our Service Advisor explained the process and very helpful and professional.
It’s always easy to get in and great service and follow up. Manny was very friendly and efficient.
Allen’s the best, always takes care of me! Vary professional and sincere Always Thanks!
Very nice and helpful. Did a great job. Yes I would recommend this dealership. Thank you
The staff are awesome! Everyone is so professional and polite. I brought my car in due to a recall, and it was a very quick and easy experience.
Excellent service and responsive to problems. Kim Raspberry was excellent to deal with and understood customer concerns The service was fast and efficient and all repairs were completed.
Alan was helpful and honest about my Jetta service. I plan on buying an ID 4 in the near future and Volkswagen of Palm Springs will be where I buy it!
While we didn’t ultimately buy a vehicle at this dealership, Jazz, our salesperson did a great job. He was friendly, accommodating and professional.
5/27/21 Manny in Service really helped me out as I was passing through. He made sure I was back on the road quick as possible.
Great people and customer friendly staff.No pressure and good selection of vehicles on the lot. Plus dog friendly! Will go back again and send friends to check them out if they are interested in a new car.
I had a recall for a computer update on my Tiguan. The opintment was very easy ,friendly service advisor. A nice awaiting area. They had my vehicle compleyed in less then 1 hour.
Had some warranty issues to deal with A mysterious problem with the convertible top. The shop went above and beyond to try to figure out the problems and provided excellent service.
Jorge and the service team at VW Palm Springs we’re helpful, professional and attentive to my service needs. My car was ready when promised and they even washed my car before returning it to me.
I couldn’t ask for a better repair experience. Allen, service representative was really professional. Repair was completed same day. Lucky to have a great VW resource so close to home.
came in after i received a letter about a manufacturer request to address possible leak or clogging of sunroof - appt was easy to make and they completed it within an hour including a car wash
Great team of people! No pressure, easy financing, and a great experience. Great selection of cars. I highly recommend you check them out! I felt the Team was friendly, honest, and very professional.
Purchased an Atlas from them a week ago. Purchase went well, Mike helped us and was super helpful. Even though the autotrader add was not quite correct he and his sales manager did well trying to make things right. If I lived closer I would visit them again.
Sales person , Melissa was awesome and Dave the manager, put a deal together that we could not refuse. We would definitely buy a car again from VW of Palm Springs. Impeccable service department. This is our 15th VW.
Volkswagen is always a good experience for me. Service is generally quick and the workers are friendly. I live out of state now but I come back to visit family and get my inspections done with them.
I've always been a fan of Volkswagens and I went in to purchase my first vehicle and Clive Jacobs was my sales guy, He was very nice, and helped me find the perfect Jetta for me. I appreciate all the help I got from the team here, and I'm very happy with my new used car.
Great service from sales representative at dealership and financial agent. Very professional transaction. I would buy again from them. Nice car low miles on auto purchased.
Every experience with PS VW is ideal. Allen in service always goes the extra mile to make my time there pleasant and productive. Beautiful facility and conscientious staff. 10/10!
Great dealership! Fair and upfront and made buying a car as painless as possible. Have a large selection to choose from. Joel was easy to work with.
We went in just to take a look and had planned to buy another car from a different company. Evan Rizzi was the kind of salesperson that made us feel comfortable and like family. He spoke to our children and included them on buying the family car. His no pressure, knowledgeable and laid back approach convinced us that a new Tiguan was the best fit for our family. We would buy our next car from him and recommend him to anyone who normally hates dealing with car salespeople. Thank you Evan Rizzi!
Shopped off internet....contacted before, had Rubicon waiting..test drive, Hassel free negotiations. No pressure! Kind, friendly, quick. Recommend to others!!!! Thank you for the assist assistance.
Ask for Tammy Portwood. She's wonderful! The car I wanted was waiting for me and the entire transaction took minimal time and was the most fun I've had at a car dealership. This is my second car from Volkswagen of Palm Springs and I'm sure I'll return for my next car. The service is always outstanding, everyone is friendly and polite and the dealership facility is always sparkling clean.
It's easy to schedule service online and the staff is already ready when you arrive. Service is performed as you wait in a comfortable seating area - a about 90 minutes - then you receive a complete detailed report including recommended upcoming service needs.
I had very specific things that I wanted for my new Atlas (model, exterior color, interior color, captain's chairs, tow hitch, R-Line package, etc) and they found me a car with exactly what I wanted. Everyone there is very friendly and great to deal with. I would definitely recommend this dealership!
Everything done as planned and timely as stated. No complaints whatsoever. Charge was reasonable. I will certainly return when needed. The car is clean and runs like a top.
But VW of PS was there to fix it. They advised me from roadside to dealership. What up Jorge! They always take good care of me and my car.
The knowledge, friendliness, and over great customer service are the reasons I would return to this dealer. Thanks to Joel for assisting us through the process!!
