Customer Testimonials
Outstanding customer experience! Many thanks to the staff in the service department, they were patient & professional. Especially Allen in service for delivering exceptional customer service. Volkswagen of Palm Springs provided a courtesy car during the entire duration of my warranty work (new engine) and weekly updates on vehicle status.
The service department is thorough and complete. Explains everything well. Work is done in a timely manner.
Great service department! Manny, service rep, is the best: knowledgeable and professional with great people skills!
I want to thank Christine the manager in the service department . Christine is the only person that did not give me the run around like the corporate office did !!! Christine has the determination, willing to take care of my situation, did not pond me off to another person, and is very kind and extremely excellent at her job. Thank you Christine for all of your help, I really appreciate you very much . You are the only employee that showed care and that wanted to go out of your way above and beyond. Thank you, Shelly Agnoletto
Very proficient, professional dealer Did all work as promised on time. Highly recommend using this dealer
My service advisor Allen is excellent, he gets the cars finished very quickly, and always reaches out to me to let me know when they are ready, and is very friendly. Thank you always for your help.
Let me tell you--we first received a huge repair estimate from our Honda dealership over and above a few thousand dollars and even considered whether it would make more sense to trade it in and purchase a new one. In sharp contrast, when we took the vehicle to Palm Springs Volkswagen we received straight, upright, honest, and simplified explanations of our choices in the repairs and maintenance of our vehicle from this dealership. The service manager told us we have a good vehicle that will last another 150-200 K miles. We are committed to continuing to bring our cars back ...
For the 6 years I've used this Dealership for regular services and special needs. The staff always makes me glad to come back. They all seem happy in their jobs, and happy to be of service. Totally honest and direct, they explain work before and after it's done. The waiting area is large and comfortable. It's the best dealership I've ever been in.
They were very busy and found a way to make time for me. I could not be without my car at the time due to a work project. Nice, helpful, and gave me a good price on servicing my Mk7 Golf TDI. [Dsg/Fuel Filter/Oil] (Idk what else you could ask for!) Plan on being a repeat customer! Thanks again. -Jon
Excellent customer service throughout the dealership. Service department especially goes above and beyond the call of duty.
This has been my dealership for almost 8 years and they are always professional and explain any work that needs to be done. I highly recommend them!
They are on top of everything and everyone who enters their door. Very professional and customer friendly. Work is scheduled and always on time. They also communicate directly with their customers keeping them up to date on the progress of their service. Never misleading and accurate and fair on pricing. Working with Allen and his crew always winds up being a thumbs up experience!
Manny my service rep is knowledgable and compassionate to all my service needs. This guy is a winner. We need more service reps like Manny. Volkswagen service in Palm Springs. 5 STARS for Manny. Frankie
I have bought numerous cars, both domestic and foreign, over the past fifty plus years. Not once have I had a pleasant experience with buying or servicing a car, until I went to Volkswagen of Palm Springs! Both their Sales and Service Department are excellent. I was at work one night and was unable to shut my car off, the key would not turn. Several men from work tried to help but were unsuccessful. Auto Club could not help either. Then I called Volkswagen of Palm Springs, Service was closed, but Sales was open. I was very fortunate that Pablo ...
This is my fourth purchase and they taking care of me each time very well. I would recommend them to all my friends
They have been there for me whenever I needed help. Love their concerige service. Thanks...HM
Very helpful and fun to work with! I needed help with a service item and they got me in, and taken care of right away! Thanks Guys!
Great Dealer Service department makes things right.sales department goes out of their way to make you feel important.
I communicated with Steve Montoya for about a day or so before going Into Volkswagen. I wanted to look at Jettas. Steve is extremely professional, friendly and has a great personality. Other dealerships have that Salesy feel, not this one. Steve didn't pressure me to buy anything I wasn't I retested in. He answered all of my questions. I would recommend Steve and Volkswagen of PS to everyone. I will be back, absolutely. Thank you Steve!!!!
This weeks experience with service has improved greatly since coming here the past two years
I had a problem with the GPS, radio, Apple car Play and all the electronics. I was prepared fr a really big bill as my Golf was a 2017 model, I was thrilled when I picked it up to learn the repair was covered by a warranty. I have always found the people here curteous and caring.
They are always very courteous. They answer your question and keeps you updated on the progress of your car.
Excellent service, I had no appointment and they serviced my vehicle with no delay . Service writer was very helpful.
The service is prompt they gave me the options that I had they kept me informed of their progress and called me promptly when they found other problems
My vehicle had a check engine light on. Brought it in for diagnosis and repair. Service advisor Manny was professional and courteous throughout. Dealership is clean and staff care about the customer.
Great service, faster than expected return and reasonable pricing. Customer service was on their game.
Alan in Service has always been accommodating. Prompt and reliable service. Mike Cota is exceptional
They are always so courteous. I can’t count how many times the service desk person just went out and diagnosed the issue without a cumbersome process.
Requesting the appointment online was easy, Allen, our Service Advisor explained the process and very helpful and professional.
It’s always easy to get in and great service and follow up. Manny was very friendly and efficient.
Allen’s the best, always takes care of me! Vary professional and sincere Always Thanks!
Very nice and helpful. Did a great job. Yes I would recommend this dealership. Thank you
The staff are awesome! Everyone is so professional and polite. I brought my car in due to a recall, and it was a very quick and easy experience.
Excellent service and responsive to problems. Kim Raspberry was excellent to deal with and understood customer concerns The service was fast and efficient and all repairs were completed.
Alan was helpful and honest about my Jetta service. I plan on buying an ID 4 in the near future and Volkswagen of Palm Springs will be where I buy it!
While we didn’t ultimately buy a vehicle at this dealership, Jazz, our salesperson did a great job. He was friendly, accommodating and professional.
5/27/21 Manny in Service really helped me out as I was passing through. He made sure I was back on the road quick as possible.
Purchased an Atlas from them a week ago. Purchase went well, Mike helped us and was super helpful. Even though the autotrader add was not quite correct he and his sales manager did well trying to make things right. If I lived closer I would visit them again.
I've always been a fan of Volkswagens and I went in to purchase my first vehicle and Clive Jacobs was my sales guy, He was very nice, and helped me find the perfect Jetta for me. I appreciate all the help I got from the team here, and I'm very happy with my new used car.
We went in just to take a look and had planned to buy another car from a different company. Evan Rizzi was the kind of salesperson that made us feel comfortable and like family. He spoke to our children and included them on buying the family car. His no pressure, knowledgeable and laid back approach convinced us that a new Tiguan was the best fit for our family. We would buy our next car from him and recommend him to anyone who normally hates dealing with car salespeople. Thank you Evan Rizzi!
Shopped off internet....contacted before, had Rubicon waiting..test drive, Hassel free negotiations. No pressure! Kind, friendly, quick. Recommend to others!!!! Thank you for the assist assistance.
Ask for Tammy Portwood. She's wonderful! The car I wanted was waiting for me and the entire transaction took minimal time and was the most fun I've had at a car dealership. This is my second car from Volkswagen of Palm Springs and I'm sure I'll return for my next car. The service is always outstanding, everyone is friendly and polite and the dealership facility is always sparkling clean.
It's easy to schedule service online and the staff is already ready when you arrive. Service is performed as you wait in a comfortable seating area - a about 90 minutes - then you receive a complete detailed report including recommended upcoming service needs.
I had very specific things that I wanted for my new Atlas (model, exterior color, interior color, captain's chairs, tow hitch, R-Line package, etc) and they found me a car with exactly what I wanted. Everyone there is very friendly and great to deal with. I would definitely recommend this dealership!
Everything done as planned and timely as stated. No complaints whatsoever. Charge was reasonable. I will certainly return when needed. The car is clean and runs like a top.
But VW of PS was there to fix it. They advised me from roadside to dealership. What up Jorge! They always take good care of me and my car.
The knowledge, friendliness, and over great customer service are the reasons I would return to this dealer. Thanks to Joel for assisting us through the process!!
